Politique d’expédition
Shipping Policy
Last Updated: September 1, 2025
Shipping Made Simple
At ArthriMed Plus, we're committed to delivering your order quickly, safely, and reliably throughout Canada.
Shipping Rates
Free Shipping
We offer FREE standard shipping on all Canadian orders of $60 CAD or more (before applicable taxes).
Flat-Rate Shipping
Orders under $60 CAD are shipped anywhere in Canada for a flat rate of $12 CAD.
Order Processing
We carefully prepare and ship all orders within 1–3 business days after your order has been confirmed.
Once your order has shipped, you'll receive a confirmation email containing your tracking information so you can monitor your delivery.
Please note that during holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Estimated Delivery Times
Delivery estimates begin once your order has been shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Quebec & Ontario | 1–7 business days |
| All Other Canadian Provinces & Territories | 3–15 business days |
Delivery times are estimates only and may vary due to weather conditions, carrier delays, remote locations, or other circumstances beyond our control.
Out-of-Stock Items
While we strive to maintain accurate inventory, occasionally an item may become unavailable after an order has been placed.
If this occurs, we reserve the right to refund the full value of the unavailable item(s). Any remaining items in your order will be processed and shipped as scheduled unless otherwise requested.
Damaged, Lost, or Incorrect Orders
If your package arrives damaged, appears to have been lost in transit, or you receive the wrong product, please contact our Customer Care team within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the product and packaging (if applicable)
We will investigate the issue with the shipping carrier and arrange an appropriate resolution, which may include a replacement or refund where applicable.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before submitting your order.
ArthriMed Plus is not responsible for delays, returned packages, or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.
Shipping Restrictions
At this time, ArthriMed Plus ships only within Canada.
We do not currently offer international or U.S. shipping.
Policy Updates
This Shipping Policy may be updated from time to time without prior notice.
The version posted on our website at the time of your purchase will apply to your order.
Questions?
If you have any questions about shipping or your order, our Customer Care team is happy to help. Please contact us using the information provided on the ArthriMed Plus website.