Refund policy

Return & Refund Policy

Last Updated: September 1, 2025

Overview

At ArthriMed Plus, we are committed to providing high-quality natural health products manufactured to the highest standards. Because our products are regulated by Health Canada and are intended for personal use, our return policy differs from that of general retail products.

Please read the following policy carefully before placing your order.

1. Natural Health Products

Due to health, hygiene, and safety regulations, opened or used natural health products cannot be returned or exchanged.

If your product arrives:

  • Damaged
  • Defective
  • Unusable
  • Incorrectly shipped

please contact us at info@arthrimed-plus.ca within 7 days of receiving your order, and we will work quickly to resolve the issue.

Depending on the situation, we may provide:

  • A replacement product
  • Store credit
  • A refund (when appropriate and at our discretion)

To process your request, we may ask for:

  • Your order number
  • Clear photos of the product
  • The product's lot/batch number
  • The expiration date shown on the packaging

This information helps us investigate the issue and maintain our quality standards.

2. Return Eligibility

Returns are accepted only when:

  • The wrong item was shipped;
  • The product arrived damaged during transit;
  • The product is defective or unusable upon arrival.

Products returned without prior authorization may not be accepted.

For health and safety reasons, we cannot accept returns of:

  • Opened or used products
  • Products damaged after delivery
  • Products returned more than 7 days after delivery
  • Products that were not purchased directly from ArthriMed Plus

3. Products Purchased from Other Retailers

If you purchased an ArthriMed Plus product through a pharmacy, marketplace, or authorized retailer, please contact that retailer directly regarding their return policy.

If your issue cannot be resolved through the retailer, feel free to contact us and we will do our best to assist you.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email our customer support team at info@arthrimed-plus.ca within 7 days of delivery with:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue
  • The product lot number and expiration date

Once your claim has been reviewed and approved, we will replace the product or provide another appropriate resolution at no additional cost.

5. Refunds

If a refund is approved, it will be issued to your original method of payment within 5–10 business days after approval.

Shipping charges are non-refundable unless the return is the result of our error (such as an incorrect or defective item).

6. How to Request a Return

To initiate a return or report an issue, please contact our Customer Care team by info@arthrimed-plus.ca

Please include:

  • Your full name
  • Order number
  • Description of the issue
  • Photos (if applicable)
  • Product lot number and expiration date

After reviewing your request, we will provide return authorization and instructions, if applicable.

7. Quality Commitment

All ArthriMed Plus products are manufactured under strict quality standards and comply with applicable Health Canada Natural Health Product regulations. We encourage customers to review product directions, warnings, and expiration dates before use.

8. Final Notes

We reserve the right to deny return or refund requests that do not meet the conditions outlined in this policy.

This policy may be updated from time to time. The version published on our website at the time of purchase will apply.

Questions?

If you have any questions about this Return & Refund Policy, please contact our Customer Care team through the next email address:info@arthrimed-plus.ca .